We pride ourselves in 5-star customer service, and while we don't have a phone number, we do have a team dedicated to serving you via e-mail.
Yes, buddy poses are interchangeable with individual poses.
i.e. - If you purchase our 5-image collection, you can get all 5 as individual photos, 3 individual photos and 2 buddy photos, or any combination of 5 poses from your gallery. Yes, if you are wanting to purchase photos, you will need to order a package prior to photo day. Click here to preorder now!
If you are having trouble locating your athlete, please double-check the following:
1. Confirm you have selected the correct team gallery. 2. If your athlete arrived late or had to jump in during a different team's time slot, there is a chance they are misplaced in that team's gallery. If you know which team this would be, you can go back and click on their gallery to see if that's where they are. 3. If you are still unable to locate your athlete, please email us at info@mysportraits.com, and include your athlete's name, team, and a photo of them for reference so we can help you locate them. We will guide each athlete through the same collection of flattering poses. If you or your athlete has a special pose they want to add, that's great! Just mention it to the photographer and we'll gladly add it for you.
We do offer sibling/buddy poses to give them the opportunity to take photos together, but each athlete will need their own package- they may not share a package.
Codes work for a one-time use. Once it has been applied to an order, the coupon is no longer active. (It does not behave like a gift card that would retain a balance).
If you accidentally used your coupon code for only part of your order, please get in touch so we can provide you with a new code. Did you get the error "This is not a valid coupon" when completing your order at checkout? Please make sure you are copying the code exactly, with all letters as capitals.
Also please confirm that you do not have any accidental spaces at the front of end of your code. If you have already used this code before and are trying to complete the rest of your order, please click here. All of our photos we provide are hi-res digital files. These are perfect for sharing online, and also great for printing as many copies/sizes as you'd like.
We do offer photo buttons, keychains, statuettes, magnets, and other physical products to celebrate the season. |
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