You're excited to see your photos, we completely understand! We strive to get photos out as quickly as possible. Expect an email from us no more than 4 weeks from photo day, often much sooner.
Accessory orders, such as keychains and luggage tags, are shipped out (at the speed you specify during checkout) after your order has been processed. We offer products from multiple vendors, so some items may ship/arrive separately. Did you get the error "The coupon does not provide any additional discounts" when completing your order at checkout? Please make sure you are adding your posts as DIGITALS to your cart, which are included with your prepaid package. If you're only adding prints or other products, the coupon will not provide your discount towards those items.
After choosing your images and completing your order, the online gallery will automatically keep your download link live for 30 days. After this, the link will no longer work.
If your order has expired, please contact us and we'll gladly help. 1. Please confirm that your team's images have been published and sent out (this can sometimes take up to a month.)
2. Please confirm that our email is not in your Spam folder. It will come from "info@mysportraits.com". 3. Please get in touch and we'll gladly help. Keep your eyes peeled for an email from us no more than 3-4 weeks after photo day. We'll include your order summary, along with instructions to choose your favorite images to complete your order. Your unique coupon code can be found under "step 5". Didn't receive an email from us? Please click here.
Our preorder packages have significant savings built in. You are certainly invited to add additional images and accessories to your order in addition to your original package, however we do not offer the option to upgrade to a higher package after photo day.
Yes!
We are excited to partner up with an incredible retouching lab to offer your professional retouching / editing on your images. You will add Editing ONCE to your cart, and your entire order will be retouched! Includes: - pimple removal - stray hair removal - whiten/ brighten eyes - whiten teeth We do not offer retouching services outside of those listed above. |
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